Category: Resources
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What Kind of Transformation Is Appropriate?
Transformation is often discussed as though the central question is whether an organisation should change. In practice, that is rarely the difficult part. Most organisations already know that they need to respond to changing technologies, expectations, professional norms and operating environments. The harder question is deciding what kind of transformation is appropriate. Should an organisation…
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The Transformation Paradox
Organisations rarely resist transformation in explicit terms. Few leaders would openly argue that their organisation should remain static while the environment around it changes. Instead, transformation is usually articulated through the language of growth, innovation, digitalisation, capability development and renewal. Organisations seek to serve more people, deliver more sophisticated work, adopt new technologies, expand their…
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Knowing When to Retrain, Redeploy or Let Go: The Capability Divergence Model
Artificial intelligence is often discussed as a technological challenge. Organisations ask whether employees can use emerging tools effectively, whether AI can be deployed safely, and whether it can improve productivity, reduce repetitive work or accelerate decision-making. These are important questions, but they may not be the most difficult ones. A deeper challenge emerges when technological…
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Beyond AI Literacy: The Literacies Required for AI-Enabled Work
Artificial intelligence is increasingly presented as a means of accelerating work. Generative AI can assist with drafting, analysis, coding, research, information synthesis and idea development at speeds that would have been difficult to imagine only a few years ago. Organisations are therefore understandably investing in AI platforms, experimentation and workforce capability, often under the broader…
Sim Chen Xing 